Accessibility

Our Accessibility Goals

This website is run by St Just-in-Penwith Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF or large print:

We will acknowledge your request as soon as possible but within 3 weeks and we will tell you how long it will take to complete.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA (WCAG 2.2 AA) standard, due to the non-compliances and the exemptions listed below. This site was last tested on 31st March 2026.

Non-accessible content

How we assessed the website

An evaluation was performed and the content listed below is non-accessible for the following reason(s):

(a) non-compliance with the accessibility regulations

  • Some PDF documents are not accessible – Many council documents (e.g. meeting minutes) are provided as PDFs that are not structured for screen readers (no tagging, headings). This fails WCAG 2.2 success criteria 1.3.1 and 4.1.2.
  • Certain News items and content images use images combined with text that screen reader users cannot access.This fails WCAG 2.2 success criterion 1.1.1.
  • Poor heading and content structure – Pages show inconsistent structure (e.g. repeated headings, unclear hierarchy, duplicated elements), which can confuse screen reader navigation. This fails WCAG 2.2 success criterion 1.3.1.
  • Cookie consent banner accessibility issues – The cookie banner contains repeated/unclear controls (e.g. duplicated “View preferences”, placeholder text like “{title}”), which may not be properly labelled for assistive technologies. This fails WCAG 2.2 success criteria 1.3.1 and 4.1.2.
  • Form label and contrast errors flagged during WAVE testing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Content that’s not within the scope of the accessibility regulations 3rd party content Our site includes 3rd party content and documents. We cannot guarantee that all 3rd party content is accessible. We are not responsible for any 3rd party content.

Using 3rd party content or functionality

We often link to 3rd party websites or documents when there is useful information that relates to our services. For example, we link to 3rd party websites such as official information sources like Cornwall Council or The Electoral Commission We may create content on 3rd party platforms. For example, if we create video content on YouTube. We’re responsible for making sure the content is accessible but we’re not responsible for YouTube’s platform.

PDFs and other documents

Many of our older PDFs and Word documents may not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 1.3.1 and 4.1.2. Some of our PDFs and Word documents may be essential to providing our services. For example, we have forms saved as PDFs. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Testing the website

We have used an external IT company to provide ongoing support and auditing of our site to identify any issues, should these arise, and create a plan of action to fix these issues. We will also assess whether fixing any issues will be a disproportionate burden.

Feedback

Whilst we don’t collect your data, we use your feedback to improve the services, information and content of our website. Please refer to the council’s Privacy Notice should you wish to know more.